We do not accept returns or issue refunds after shipping, unless there are quality issues.

Yes! Both whole bag beans and xPods include recipe cards to help you start brewing right away. (For the EU market, whole bag beans currently have digital recipe cards.)

Yes. Since this product is shipped directly from our partner roaster to ensure maximum freshness, a separate shipping fee will be applied at checkout.

Please take some photos of the damaged item, its packaging, or what you received, and then contact our customer service team at support@xbloom.com. We’ll be happy to assist you promptly.

You can log into your account and go to the “Orders” page to see the status of your orders. The status will be updated as your order moves through processing and shipping.