Warranty Policy
One-Year Limited Warranty
xBloom offers a one-year limited warranty (upon delivery) on machines. In order for a warranty claim to be accepted, all of the following conditions must be met:
- Your product is within the warranty period.
- You must be the original consumer, we request the original sales receipt as proof of purchase.
- You must have purchased the product through xbloom.com or xBloom authorized retailers.
- You must used the product in the continental United States or Canada.
- You must have used the product only as intended and in accordance with the product’s care instructions.
Our limited warranty covers defects in manufacturing quality for your xBloom product during the applicable warranty period, with certain exceptions. The warranty period is not extended if we repair or replace a warranted product. xBloom may change the availability of limited warranties, at our discretion, but any changes we make will not be applied retroactively.
How To Claim Your Warranty
To initiate a warranty process, contact us at support@xbloom.com. Please provide your order number and a detailed description of the issue you are experiencing. If possible, include photos and/or videos. xBloom support will evaluate the problem and provide troubleshooting steps to identify and implement an appropriate solution. If your item is eligible for a warranty exchange, we will provide a return label. Once our team has received your return to our warehouse and verified the contents, your exchange order will be processed.
If your machine was purchased from an xBloom global distributor partner, please reach out to their customer service teams directly for instructions.
Please Note That We Do Not Provide Warranty Coverage For The Following:
- Normal wear & tear, such as the wear of grinder burrs and the water scale buildup.
- Rendered defective due to accident, misuse, abuse, negligence or carelessness either in its use or storage (e.g. failure to follow instructions for using the product or including the use of unauthorized accessories, replacement parts);
- Rendered defective due to improper installation, maintenance (e.g. parts blocked by scale) or repairs performed by unauthorized persons.
- Minor cosmetic imperfections such as those on the machine's outer casing, accessories, or spare parts.
- Products with missing or altered serial numbers.
- Problems caused by using non xBloom pods or NFC tags.
Please Notice:
The warranty is exclusive and in lieu of any and all other express or implied warranties, guarantees, conditions or terms of whatever nature relating to the goods provided hereunder, including without limitation any implied warranties of merchantability and fitness for a particular purpose, which are hereby expressly disclaimed and excluded. Except as otherwise provided by law, buyer’s exclusive remedy and seller’s aggregate liability for breach of any of the foregoing warranties are limited to repairing or replacing the product and shall in all cases be limited to the amount paid by the buyer hereunder. In no event is seller liable for any other form of damages, whether direct, indirect, liquidated, incidental, consequential, punitive, exemplary or special damages, including but not limited to loss of profit, loss of anticipated savings or revenue, loss of income, loss of business, loss of production, loss of opportunity or loss of reputation. This warranty is only a representation of the complete limited warranty.
