At xBloom, we aim to elevate your specialty coffee experience with our top-quality machines, curated coffees, and accessories designed to complement and enhance your brewing journey. If our products don't meet your expectations, we're here to resolve the issue.

30-Day Money Back Guarantee

Enjoy a 30-day Money Back Guarantee on your purchases at xBloom. If you're not fully satisfied, you may return or exchange most items within 30 days of purchase. Please note that perishable items (like coffee beans), personalized items, refurbished machines, and clearance/final sales are non-eligible for return. 

For machine returns, a $60 restocking fee will apply. You'll be responsible for return shipping costs, except in cases of defects (in which case we will cover shipping charges). 

Please ensure all returned items are complete, in original packaging and unused/unworn within 30 days. We strongly recommend that you use a trackable method to mail your return. Value of gifts /non-returnable items will be deducted from the refund.

Returns:

To initiate a return, please send an email out to support@xbloom.com.

After receiving your return and inspecting the condition of your item, we will process your return. Your refund will be processed within 7-10 business days after receipt and inspection of your return and will post to your original payment method used to make the purchase. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Original shipping fees (if incurred) are not refundable.

To return gifted merchandise, please include the original purchaser’s name and email address or order number. Gift returns will be issued in the form of store credit. 

Orders shipped internationally (outside US and Canada):

Original shipping fees (if any) and duty fees / tax are non-refundable (unless defects).

Order Exchanges/Cancellations

Free cancellation before items shipped from our warehouse. You can modify/cancel an order that has not yet been shipped. Once shipped, we apologize, it is no longer eligible for cancellation or exchange. Please send an email out to support@xbloom.com as soon as possible if you wish to initiate an order exchange or cancellation.

One-Year Limited Product Warranty

We offer one-year limited warranty (upon delivery) on machines. In order for a warranty claim to be accepted, all of the following conditions must be met:

• You must be the original consumer.
• You must have purchased the product through xbloom.com or xBloom authorized retailers.
• You must have purchased and used the product in continental United States or Canada.
• You must provide the original sales receipt for proof of purchase.
• You must have used the product only as intended and in accordance with the product’s care instructions.

Our limited warranty covers defects in materials and workmanship in every xBloom product you purchase during the applicable warranty period, subject to certain exceptions. The warranty period is not extended if we repair or replace a warranted product. xBloom may change the availability of limited warranties, at our discretion, but any changes we make will not be applied retroactively. 

Please note that we do not provide warranty coverage for the following:

• Problems that result from external causes such as accident, abuse or misuse.
• Usage that is not in accordance with xBloom product instructions.
• Products that are used outside of continental United States and Canada.
• Products with missing or altered serial numbers.
• Products that have had their housings opened or have otherwise been tampered with.
• Problems caused by using third party accessories, parts, or components.
• Problems caused by using non xBloom pods or NFC tags.

To make a warranty claim, contact us at support@xbloom.com. Please provide your order number and a detailed description of the issue you are experiencing. If possible, include photos and/or videos. 

Please allow up to seven (7) business days for us to review your claim, after which we will inform you if and how the issue will be resolved.

If your machine was purchased from an xBloom global distributor partner, please reach out to their customer service teams directly for instructions.